Spooky Smiles Martingale Collar

Please make sure that you measure your dog's neck/previous collar carefully as these collars are made to order. 

Measurements for larger than XL size dogs should be provided in the message box in checkout.

Everything is made to order by one person, therefore the lead time for making your order is between 2-5 working days.  During busy times, it may take longer for the order to be made.  Once your order is completed you will be sent an email informing you that it is being dispatched.

Your order will be sent in a mailer box and the packaging is all recyclable.  A dustbag is included in the package to keep your collar in when not in use and keep it safe from harm when washing.

Delivery within the UK will be sent via Royal Mail Tracked 48 and will take 2-3 working days.

International shipping will be sent Standard Tracked and will normally take 6-7 working days. There are, however, times when the package can get delayed at customs at either end, resulting in delivery taking up to 10 weeks. This is entirely out of my control, I'm afraid, so I ask for your patience.

Although the metal fittings are rust resistant they are not rust proof. Therefore, it is advisable to dry the metal fittings with a towel after getting wet, muddy or in contact with salt water. Then dry the collar on a radiator, airer or washing line but do not tumble dry.

These collars are fully machine washable at 30°C/85°F and it is advisable to wash them every 2-3 months or when they become very dirty to keep them in their optimum condition. Rinse off any excess mud or sand and then it is recommended that they are washed in the bag that they come in.

Dry the metal fittings with a towel and either line dry or put on a radiator but do not tumble dry.

Due to this product being made to order, a refund is only provided in the cases of loss in transit or a genuine malfunction of the product. A full quality check is performed before shipping.

In the case of a fault, the product must be returned for assessment before a refund or replacement can be considered.